Complaints Handling
Complaints Handling and Resolution
We provide high-quality services and trustworthy financial advice to our clients and take pride in upholding the highest standards in all our interactions. As part of our ongoing commitment to excellence, we encourage client feedback and treat all complaints with utmost seriousness.
We are committed to resolving your concerns independently, efficiently, and promptly. If you believe that our Financial Adviser Representatives have acted inappropriately or failed in their professional duties, you may submit your complaint in writing or by email.
- Attn: Compliance
- Email: enquiry@crownstreams-gwa.com OR
- Mailing Address:
138 Robinson Road, #05-01, Oxley Tower
Singapore 068906
Our Complaints Handling and Resolution Process
- Upon receiving your complaint, we will send you a written acknowledgement within 2 business days.
- An independent unit within our Company will review your case to ensure that the investigation is conducted objectively and fairly. If necessary, we may contact you to arrange an interview for further information.
- We will provide a written response within 20 business days from the date your complaint is received.
- If additional time is required beyond 20 business days, we will notify you in writing, explain the reasons for the delay, and provide an estimated timeframe for our next update.
If you are not satisfied with our final resolution, you may seek assistance from the Financial Industry Disputes Resolution Centre Ltd (FIDReC). FIDReC is an independent organisation that facilitates dispute resolution between financial institutions and consumers. For more information, please visit https://www.fidrec.com.sg/contact-us/.
Financial Industry Disputes Resolution Centre (FIDReC)
- Robinson Road, #15-01 City House, Singapore 068877
- Tel: (65) 6327 8878
- Fax: (65) 6327 8488