Fair Dealing
Fair Dealing Commitment
At Crownstreams Global Wealth Advisory Pte. Ltd. (CGWA), fair dealing is central to our corporate culture and business practices. We are committed to delivering financial advisory services that are ethical, transparent and aligned with the best interests of our customers.
Our Fair Dealing Principles
We strive to achieve the following five Fair Dealing Outcomes:
- Fair dealing is embedded in our values, policies, and daily operations. Our Board and Senior Management lead by example and ensure that fair dealing is a strategic priority across all levels of the organisation.
- We conduct robust due diligence to ensure that the products and services we offer are suitable for our target customer segments. Marketing materials are tailored to the financial literacy and needs of our customers.
- Our Financial Adviser Representatives undergo continuous training to stay current with regulatory standards, product knowledge and advisory best practices. Our representatives are trained to provide appropriate advice based on thorough fact-finding and risk profiling.
- We provide customers with accurate, balanced, and easy-to-understand information before, during and after the sales process. All disclosures are made in plain language and include key product features, risks, fees, and terms and conditions.
- We have established robust channels for feedback and complaints that are accessible to all customer segments. Complaints are handled independently, fairly, and promptly, with oversight from our Senior Management.
Our Approach to Fair Dealing
- Governance & Oversight
Our Board and Senior Management are accountable for implementing fair dealing strategies, monitoring outcomes and ensuring continuous improvement.
- Customer-Centric Design
We conduct robust due diligence to ensure that the products and services we offer are suitable for our target customer segments, and we avoid practices that may mislead or pressure customers.
- Transparency & Disclosure
We disclose all relevant information, including potential conflicts of interest, and ensure customers understand the implications of their financial decisions.
- Feedback & Resolution
We value customer feedback and use it to enhance our services. Complaints are handled independently, promptly and effectively.
Contact Us
If you have any feedback or concerns, please contact us at:
Phone: +65 6298 2177 (Monday to Friday, 9am–6pm, excluding public holidays)
Email: enquiry@crownstreams-gwa.com